realme Exchange Terms & Conditions
By participating in the Realme Exchange Program I confirm that I am the sole and absolute owner of the old device offered for sale by me.

By offering to sell my old device at the price quoted at the time of checkout, I acknowledge and agree to transfer all rights, title and ownership in my old device to the Seller, in partial consideration of my purchase of a new device from the Seller.

I understand that the following checks will be conducted by the pickup personnel who will be picking up the old/exchange device:

Brand and model of the old device matches the declaration provided by me at the time of purchase of the new device.
The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to the charger.
The IMEI of the old device, provided by me, at the time of purchase of the new device, is correct and there is no mismatch.
The screen should not have any cracks, visible lines, spots, water damage, discoloration and it should not be coming out from edges. The body of the phone should not have any crack and there should not be any body part (like button) missing from the phone.
There should not be any crack/dent/damage to the screen (big or small) and the internal LCD screen should not be damaged.
Before delivery, make sure you back up your data and ensure your Exchange Device has internet access and you have removed or permanently disabled security locks. iOS users’ needs to have their Apple ID and password ready to remove the “iCloud” lock when our pickup executive arrives. You also need to download the Diagnostic APP Android Link:
https://sa.tapdwz.com/yiEBre4
IOS Link:
https://sa.tapdwz.com/b2a2Afr
For all phones, the screen lock should be removed/disabled (all forms of screen lock such as pattern, pin, password, fingerprint, face recognition, etc. needs to be de-activated). iOS users’ needs to have their Apple ID and password ready to turn off “Find My iPhone”.
Exchanged device shouldn’t be "Country Locked", "Network Locked", any "Finance Locked" or "iCloud Locked".
At the doorstep, our pickup executive will evaluate the physical and functional condition of your old device to verify if your device is in good condition. Make sure your phone is charged and has active internet connection. Once your device is verified, the pickup person will collect your Exchange Device.
Once the transaction is completed, customers will not ask to return or access the Exchange Device.
Your order can be cancelled if the exchange device is not in acceptable condition.
The whole process may take around 20-30 mins, customer needs to support the Logistics field executive during this time.

I understand that in the event the device is not working or the pickup executive is not able to do an unlock check or screen lock check / IMEI check due to a phone being 'factory reset' or there is any mismatch in the information provided by me regarding the device when checked by the pickup personnel, then the buyback offer will stand cancelled and the pickup personnel will not take the old device. I acknowledge and agree that the pickup personnel’s decision regarding whether my old device passes the necessary checks shall be final and binding on me. I agree to not dispute the pickup personnel’s findings and decision and to waive and discharge the pickup personnel, the Seller and Realme from any and all claims, disputes, actions or liabilities I may have, arising out of or in connection with the pickup personnel’s findings and decision.

I confirm that my old device which I am exchanging under the Realme Exchange program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and I have got the clear ownership of the said device.

I understand that the price quoted for my old device at the time of checkout may get change after the device evaluation at the doorstep. The final price will be inclusive of all discounts and other offers available on my old device during the exchange program. I agree to not dispute the final price, or the mode of evaluation to arrive at the final price, after my acceptance of these terms and/or the placement of my order for a new device, whichever is earlier. I agree not to bring any claim against the Seller, the pickup personnel, Realme and any future purchaser of my old device in relation to the adequacy of the quoted price / value (if any) of my old devices provided as part of the Realme Exchange program.

I understand that the old device is being bought by the Seller from whom I am purchasing the new device solely in exchange for the purchase of the new device from the Seller. There is no other consideration due from the Seller to me for availing the buyback offer.

I understand that the Seller and its third party service providers will access my device, solely in relation to conducting the assessment of the quality parameters of my device.

I agree to indemnify and keep indemnifying the Seller and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by the Seller or any future buyer due to usage of the device by me till date and I undertake to make good the same.

I confirm that all the data in the said device will be erased by me before handing it over to the pickup personnel under the Realme Exchange program. I also confirm that in spite of erasing the data manually/electronically, if any data is still accessible due to any technical reason, such data shall be deemed to have been released in the public domain by me; the pickup personnel, the Seller, Reliance, the future buyers or the manufacturer shall not be responsible for the same and I will not approach any of the above parties for any retrieval or deletion of the data.

I hereby give my consent that my personal information that I have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that I provided herein and for the administration of the program.

I understand that once my old device passes the quality checks undertaken by the pickup personnel and is the new device is handed over to me by the pickup personnel, in no scenario can my old device be returned back to me. Refunds, returns and replacements shall be governed by, and processed solely in accordance with, the applicable policies set out at realme.com, the related mobile site and mobile application (if any).

I understand that different quotes may be provided for different devices.

I understand that the new device pickup and the old device pickup will happen simultaneously (hand in hand) and I shall keep the old device ready to be given for exchange.

We reserve the right to modify this Agreement at any time without giving you prior notice. Your use of our website, any of our tools and services, following any such modification constitutes your agreement to follow and be bound by the Agreement as modified. Terms and conditions modifying the Agreement are effective immediately upon publication. I hereby confirm having understood and agree to abide by the terms and conditions of this Realme Exchange program and the conditions of Use and Sale of realme.com, the related mobile site and mobile application.
Customer service hotline：+91 9667942089
E-mail：customersupport.instant@eswop.in
Working time：
Mon-Sat 9.30am-6.pm
(exc. Public Holiday)